The Wild Canary
Terms &
Conditions
1. Booking & payment terms
- Deposit: To secure your spot on the retreat, a non-refundable deposit of £400 per person is required at the time of booking.
- Final balance: The remaining balance of your retreat package must be paid in full no later than 60 days prior to the retreat start date.
- Late payments: If the final balance is not received by the 60-day deadline, we reserve the right to treat your booking as cancelled. Your spot will be re-opened to our waitlist and your £400 deposit will be forfeited.
- Cooling-off period: Because our retreats are fixed-date events with pre-allocated accommodation and coaching slots, standard 14-day online cooling-off periods do not apply. All bookings are final upon payment of the deposit.
2. Guest cancellation scale
We understand that unexpected life events, work changes or training injuries happen. Because we incur non-refundable upfront costs with our villa venue, catering teams and local transport, we must strictly enforce the following sliding cancellation policy. All cancellation requests must be submitted in writing.
| Notice given before retreat | Refund policy |
|---|---|
| 61 days or more | Full refund of any balance paid, minus the £400 non-refundable deposit and any direct payment-gateway transaction fees. |
| 46 to 60 days | 50% refund of the remaining final balance paid. The £400 deposit remains non-refundable. |
| 45 days or less | Strictly 0% refund. All fees paid are completely non-refundable and non-transferable, as we cannot reliably fill a spot or recover venue costs inside this window. |
3. Mandatory travel insurance
To protect yourself against unforeseen circumstances, including illness, personal injury, flight delays or family emergencies, all guests are required to purchase comprehensive travel insurance at the time of booking.
Your policy must explicitly cover trip cancellations and medical expenses abroad. We do not offer partial refunds, discounts or trip credits for late arrivals, early departures or missed activities during the retreat for any reason.
4. Cancellation by the host
In the highly unlikely event that we must cancel the retreat due to extreme force majeure, venue issues or unforeseen operational hurdles, you will be offered a choice between a 100% full refund of all monies paid (including your deposit) or a direct credit transfer to our next scheduled retreat. We are not responsible for any external expenses incurred, such as flights or independent travel bookings.
Questions about these terms? Email us at info@thewildcanary.com.